Fero Software

Fero Software is an innovative software company focused on developing thoroughly satisfied customers. We have created a Customer Support system based on our passion for taking the best care of our customers that we can.

Fero’s post-installation support sets us apart from other Point-of-Sale companies. We do not simply drop off your new machines and bid you good luck. Our systems are all remotely managed:

1. Remote Performance maintenance
2. Remotely administered system updates
3. Automatic notification of any errors or operating system issues
4. Active hardware monitoring
5. Optional off-site backup

“The support for Serving Success has been wonderful. Not that we’ve needed it much as there haven’t been many problems at all.” - Bar Manager, Milwaukee WI

At Fero, we are dedicated to you and your business. Through our Integration Partners, not only do we build your menus, set up payroll, and come into your restaurant and completely set up your new Point-of-Sale system, but we take the required time to train you and your staff to use Serving Success to its fullest potential.

Our level of commitment to you and your business doesn’t end there. With our low-cost support package, Fero, working with our Integration Partners, offers you:

1. 24/7 call support
2. Text message support
3. Dedicated technicians who know your system
4. Whether you can’t remember how to log in, or your company was hit by lightning and your system isn’t working, you can call us at anytime for help

We know how frustrating it can be to have one POS terminal down which is why we build our terminals with high quality components and extra redundancy.

Our focus on keeping our clients happy is what sets Fero Software apart.